Airtel CEO has a warning for mobile phone users about cyber frauds

Airtel CEO has a warning for mobile phone users about cyber frauds.

Airtel Chief Executive Officer Gopal Vittal has warned in an open letter to the customers against “massive” surge in cyber frauds. He said that the fraudsters are always finding new ways to trick you.

In the letter, Vittal has highlighted security related measures taken by the company amid a “massive increase in cyber frauds”.

“All our staff have been trained to adhere to the highest safety standards. In addition, you can easily make payments online from the safety of your home,” Vittal added.

“This is why we have launched an industry-first feature of ‘Safe Pay’. This is simply the safest method of paying online in the country. It provides an additional layer of security for every transaction,” he said.

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Airtel CEO has a warning for mobile phone users about cyber frauds

“We know that our services can offer some predictability in these tough times,” Vittal wrote.

On the strengthening of networks, he said the company has made an investment of over Rs 18,000 crores to buy a “precious spectrum that will dramatically improve indoor coverage in the coming months”.

“We have also invested an additional Rs 20,000 crores to enhance our capacities so that your experience improves even as your consumption rises,” he informed.

Vittal, in his letter to customers, further said Airtel can now ensure contactless home delivery of SIMs, making the entire process safer and more convenient for customers.

“In addition, with a maximum balance of Rs 2 lakh, Airtel Payments Bank is a perfect secondary account for all your transactions. And you can link a UPI app to your account,” Vittal explained. The top honcho at Airtel also invited user feedback on what the company can do better “in this very unfortunate time that India is passing through”.